If an order cannot be fulfilled due to unavailability of a product, we can cancel the order and issue refund to the customer. The customer will be notified about cancellation and will receive a refund.
At the moment, exchange services are not available. Regrettably, once a product has been purchased, we are unable to facilitate refunds or exchanges, except in cases where the product is deemed faulty—an occurrence that is exceptionally rare due to our meticulous efforts in crafting and packaging each product with utmost care.
The Top Tuckers will not accept product returns for general customer or end-consumer dissatisfaction.
In case you receive a damaged/defective product, the company should be notified within 24 hours of receipt (Photos of the damaged product Is Must) to get a replacement for your order.
If you feel you have received a faulty or defective product, please email us at info@toptuckers.com for further instructions. There is no need for you to return the defective product to us and we don’t offer reverse pick up.
Once we approve your request for the defective/damaged product, you will receive a confirmation email when your replacement has been processed. Once your replacement has been processed, you will receive the tracking status of your order.
You shall be entitled to a refund in the event of cancellation of a product, if applied within 24 hours of placing the order/ before dispatch. Refund may take up to 7-10 days to appear on your account.
in the case of a replacement, the replacement order will get the benefit of the same coupon code/offer that was applied to the original order.
If a free product(s) is received in a damaged or defective state, or if the free product is absent from the shipment delivered to you, we will not process any refunds or replacements for the aforementioned free product.
If you do not want to receive emails or messages from us, please get in touch with our customer care team to de-list your e-mail ID.
